Last Updated: August 01, 2026

At Falah Host, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website, create an account, purchase a domain or hosting service, or otherwise interact with Falah Host.

By accessing or using https://falahhost.com/ and our related services, you acknowledge that you have read and understood this Privacy Policy.

1. About Falah Host

Company Name: Falah Host
Business: Domain Registration and Web Hosting Services
Phone: +971 54 246 6801
Address: 1401, The Metropolis Tower, Business Bay, Dubai, U.A.E.

Falah Host provides domain registration, web hosting, WordPress hosting, and related digital infrastructure services to customers in the UAE and other countries.

2. Information We Collect

Depending on how you interact with our services, we may collect the following information:

Personal Information

When you create an account, purchase a service, contact us, or request support, we may collect:

• Full name
• Email address
• Phone number
• Billing and contact address
• Country
• Company or organization name
• Account login information
• Information required for domain registration
• Customer support communications

Domain Registration Information

When you register or transfer a domain name through Falah Host, we may collect information required to process and manage the domain registration. This may include your name, organization, email address, telephone number, address, and other information required by the relevant domain registry or registrar.

Some domain registration information may be shared with domain registries, registrars, or other authorized service providers where necessary to provide the domain service or comply with applicable requirements.

Hosting and Technical Information

When you use our hosting services, we may process technical information associated with your account and hosting environment, including:

• IP addresses
• Login and access information
• Server and account activity
• Domain names
• Hosting configuration information
• Security and error logs
• Browser and device information
• Website usage information
• Information contained in support requests

Payment Information

When you purchase our services, payment-related information may be processed through our payment providers.

Falah Host does not need to store complete payment card information when such information is processed directly by an authorized payment service provider.

Payment providers may collect and process payment information according to their own privacy policies and applicable laws.

3. How We Collect Information

We may collect information when you:

• Visit our website
• Create a Falah Host account
• Purchase or renew a domain
• Purchase or renew hosting services
• Transfer a domain
• Submit a contact or inquiry form
• Contact our support team
• Submit a support ticket
• Communicate with us by email, phone, or live chat
• Log in to your customer account
• Interact with our website or services

We may also automatically collect certain technical information through cookies, server logs, and similar technologies.

4. How We Use Your Information

We may use your information for the following purposes:

• Creating and managing your customer account
• Registering, transferring, and managing domain names
• Providing web hosting and related services
• Processing orders and payments
• Providing customer and technical support
• Communicating with you about your account and services
• Sending service-related notifications
• Processing renewals and billing
• Maintaining the security and reliability of our infrastructure
• Detecting and preventing fraud, abuse, and unauthorized activity
• Troubleshooting technical problems
• Improving our website, products, and services
• Complying with applicable legal and regulatory requirements
• Protecting our rights, property, systems, and customers

We will process personal information only for legitimate and appropriate purposes and in accordance with applicable data-protection requirements.

5. Domain Registration and Third-Party Registries

Domain registration services may require Falah Host to provide certain customer information to domain registries, registrars, registry operators, or other authorized domain service providers.

The information shared will depend on the domain extension and the requirements of the applicable registry or registrar.

Where required, such information may be processed or stored outside the United Arab Emirates.

We take reasonable steps to ensure that personal information shared with service providers is handled in accordance with applicable privacy and data-protection requirements.

6. Sharing Your Information

Falah Host does not sell your personal information.

We may share or disclose personal information when necessary with:

• Domain registries and registrars
• Hosting and infrastructure providers
• Payment processing providers
• Security and fraud-prevention providers
• Customer support and communication providers
• Technology and software service providers
• Professional advisers where reasonably necessary
• Government authorities or law-enforcement agencies when legally required

Third-party service providers may process information on our behalf to provide services necessary for operating Falah Host.

We only share information that is reasonably necessary for the relevant purpose.

7. International Data Transfers

Because domain registration, hosting, payment processing, security, and other technology services may involve international service providers, your personal information may be processed or stored in countries outside the United Arab Emirates.

Where personal information is transferred internationally, Falah Host will take reasonable measures to ensure that such processing is carried out in accordance with applicable data-protection requirements.

The UAE Personal Data Protection Law includes requirements relating to the transfer and sharing of personal data across borders.

8. Cookies and Similar Technologies

Falah Host may use cookies and similar technologies to operate and improve our website.

Cookies may be used for purposes such as:

• Keeping website functions working correctly
• Remembering preferences
• Understanding website usage
• Improving website performance
• Security and fraud prevention
• Measuring website traffic
• Improving our services and user experience

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

9. Server Logs and Security Information

For security, reliability, and operational purposes, our systems may automatically record technical information such as IP addresses, login activity, timestamps, browser information, error logs, and other security-related events.

This information may be used to:

• Detect suspicious activity
• Prevent unauthorized access
• Investigate security incidents
• Maintain service reliability
• Diagnose technical problems
• Protect our infrastructure and customers

10. Data Security

Falah Host takes reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Security measures may include access controls, authentication mechanisms, monitoring, secure communications, system protections, and other appropriate safeguards.

However, no internet-based service can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing and managing your services
• Maintaining customer and billing records
• Managing domain registrations
• Resolving disputes
• Preventing fraud and abuse
• Maintaining security records
• Complying with legal, regulatory, accounting, and contractual obligations

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

12. Your Privacy Rights

Subject to applicable law and any relevant exceptions, you may have rights regarding your personal information, including the right to:

• Request information about the personal data we process about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally permitted
• Request restriction or cessation of certain processing
• Object to certain processing activities, including direct marketing where applicable
• Withdraw consent where processing is based on consent
• Request information about how your personal information is processed or shared

The UAE Personal Data Protection Law provides data subjects with rights relating to information, correction, restriction, objection, and other aspects of personal-data processing.

Some requests may be subject to legal, contractual, security, or operational limitations. For example, certain information may need to be retained to comply with domain-registration requirements, legal obligations, fraud prevention, or accounting requirements.

13. Marketing Communications

We may occasionally contact you regarding our services, promotions, offers, or other relevant information.

You may request to stop receiving promotional communications from us at any time.

Please note that even if you opt out of marketing communications, we may still send important service-related communications, including:

• Account notifications
• Domain renewal reminders
• Hosting notifications
• Security alerts
• Payment or billing notices
• Service interruptions
• Changes to our services or policies

14. Children’s Privacy

Our services are intended for businesses, organizations, and individuals who are legally able to enter into service agreements.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

15. Third-Party Websites and Services

Our website and services may contain links to third-party websites, applications, payment providers, domain registries, or other services.

Falah Host is not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We recommend reviewing the privacy policies of third parties before providing them with personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to remain informed about how we protect your information.

17. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us:

Falah Host
1401, The Metropolis Tower
Business Bay, Dubai
U.A.E.

Phone: +971 54 246 6801
Website: https://falahhost.com/

For privacy-related requests, please include sufficient information for us to identify your account or request.

18. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable laws and regulations of the United Arab Emirates, including applicable data-protection requirements.

Where applicable, the UAE Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data provides the general federal framework for personal-data protection in the UAE.

Where other mandatory laws or regulations apply to a particular service, transaction, customer, or jurisdiction, those requirements may also apply.